Shipping Policy

Last updated: 26.07.2026

Thank you for shopping with Jazzy Running. We aim to dispatch every order as quickly as possible while ensuring it arrives safely.

Order Processing

All orders are processed within 1–2 working days (Monday to Friday, excluding bank holidays).

Once your order has been dispatched, you will receive a confirmation email containing your tracking details (where applicable).

Please note that during product launches, promotions or busy periods, dispatch times may be slightly longer.

United Kingdom Delivery

• Standard Delivery: 2–4 working days
• Express Delivery (if selected): 1–2 working days

Delivery times are estimates and may vary depending on the courier.

European Delivery

We currently ship to most European countries.

Estimated delivery times are:

• Europe: 4–10 working days

Shipping costs are calculated at checkout based on your delivery location.

Customs & Import Charges (Europe)

Orders shipped outside the United Kingdom may be subject to import duties, taxes or customs fees depending on your country's regulations.

These charges are not included in your order total and are the responsibility of the customer.

Unfortunately, Jazzy Running has no control over these charges and cannot predict what they may be.

International Delivery

We also ship to selected international destinations.

Estimated delivery times are:

• Rest of the World: 7–15 working days

Delivery times may vary depending on your country's customs procedures and local postal services.

Shipping costs will be calculated during checkout.

Customs, Duties & Taxes

International orders may be subject to customs inspections, import duties, VAT, taxes or other local charges imposed by your country's customs authority.

These charges are the responsibility of the customer.

If customs fees are refused and the parcel is returned to us, any return shipping costs or customs charges incurred may be deducted from any eligible refund.

Tracking Your Order

Where available, tracking information will be sent via email once your order has been dispatched.

Please allow up to 24 hours for tracking information to become active.

Incorrect Shipping Information

Please ensure your shipping address is entered correctly before placing your order.

Jazzy Running cannot accept responsibility for orders shipped to an incorrectly supplied address.

If you notice an error after placing your order, please contact us immediately and we will do our best to amend it before dispatch.

Lost or Delayed Parcels

While we work with trusted delivery partners, delays can occasionally occur.

If your parcel has not arrived within the estimated delivery timeframe, please contact us and we will investigate with the courier.

Damaged Deliveries

If your order arrives damaged, please contact us within 48 hours of delivery and include photographs of the packaging and product so we can resolve the issue as quickly as possible.

Contact Us

If you have any questions regarding shipping or your order, please contact us using the contact page

We aim to respond to all enquiries within 1–2 working days.